Assist in the delivery of an efficient, flexible, professional responsive repair and void service, delivering quality repairs for customers and enhancing our levels of satisfaction with Hyde residents.
Training course: Property maintenance operative (level 2)
Hours
Monday to Thursday 8.30am to 5pm Friday 8.30am to 4pm
39.0 hours a week
Possible start date: Monday 13 July 2026
Work
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.
What you'll do at work
Develop the skills and knowledge to function effectively within the property maintenance area of the business whilst completing a full electrical apprenticeship to work in line with Electrical and HSE regulations and obtain full electrical qualifications.
ROLE OUTPUTS AND ACCOUNTABILITIES
- Support a professional spectrum of diverse property maintenance services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered
- If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures
- Maintain and monitor the supply, stock, and use of trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service The Hyde Group offers customers
- Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers
- Communicate effectively to our customers in their homes and demonstrate excellent customer care skills
- Assist and learn, training alongside qualified property maintenance operatives in the delivery of works such as remedial works and responsive repairs maintenance
- Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures. Always wearing personal protective equipment (PPE)
- Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers
- Report any accidents occurring or dangerous incidents promptly to both Health & Safety and other relevant Managers
- Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role
- Demonstrating professional representation of the company through appropriate professional behaviours
- Apply all knowledge and skills being achieved during the apprenticeship to your role at work
- Adhere to all Hyde Groups policies and procedures
Where you'll work
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CAPITAL CITY COLLEGE GROUP
Your training course
Property maintenance operative (level 2)
Your training plan
- Property Maintenance Operative (Level 2)
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
Other requirements
Location– covering our residential properties in London (South/North). Working pattern is 8.30am to 5pm Monday to Thursday and 8.30am to 4pm on Friday.
Eligibility requirements:
Applicants must have lived in the UK, Europe Switzerland, or Gibraltar for 3years or more, and have proof of residency
If, an international candidate they must have a visa for the duration of the qualification.
Daily travel and good phyiscal ability will be required applicants must consider this when considering its suitability.
About this company
For almost 60 years, we’ve been here for the good of our customers. We do this by providing affordable homes, maintaining and investing in them, and building genuinely affordable homes too. Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone. We also provide a wide of community services and spaces, bringing people and communities together, and offering support where people need it with our partners. We’re part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country.
https://www.hyde-housing.co.uk (opens in new tab)
Company benefits
Discretionary performance based annual bonas scheme.
Employee health appointment reimbursement scheme.
After this apprenticeship
We can't guarantee positions at the end of a apprenticeship, however we have a high success rate for transitioning apprentices into permanent roles if they have performed well throughout the apprenticeship, a lot of this retention potential is based on performance and affordability but extra measures are considered in budgets to secure apprentices who have performed really well.
Ask a question
The contact for this apprenticeship is:
Hyde Housing Association
The reference code for this apprenticeship is VAC2000037564.
Apply now
Closes on Sunday 12 July 2026