UNIVERSITY OF BIRMINGHAM - Apprentice Facilities Office Assistant
Salary: £20,782 a year
Working Pattern: Full Time
Contract Type: Apprenticeship
Hours: 35
Closing Date: Sun 31 May 2026 - 11:59 pm UTC
UNIVERSITY OF BIRMINGHAM - Apprentice Facilities Office Assistant
Edgbaston, Birmingham, West Midlands, B15 2TT
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Summary
This apprenticeship is an exciting opportunity to work within the College of Social Sciences and College of Arts and Law and is designed to provide a wide range of facilities experience.
Training course: Facilities services operative (level 2)
Hours Normally Monday to Friday, 9am to 5pm. 35.0 hours a week
Possible start date: Wednesday 01 July 2026
Duration: 1 Year 3 Months
Positions available: 1
Work
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.
What you'll do at work
You will learn to support the effective running of the busy college facilities department by providing support across all college facilities comprising a broad variety of activities.
The post-holder will benefit from working in a highly-supportive environment with access to peers and senior colleagues who will mentor and encourage personal and professional development.
Main duties the apprentice will learn
The apprentice will be learning and developing skills in the following areas:
Facilities Assistance
Building Condition inspections and Safety checks
Assisting with room moves, including movement of office items
Assisting with signage creation and installations
Administering Health and Safety documentation
Fielding and dealing with staff, student and visitor queries
Assigning access via ID cards
Reporting repairs via the Central Estates team and tracking maintenance requests
Coordinate key management process. This will involve setting up a spreadsheet and creating a key log for updating / tracking
Coordinating small office moves which will include arranging telephone and PC moves
Ensure the office is tidy and delivered items are cleared away promptly
Participate in safety and environmental related activities as directed by manager
Communicate and collaborate with internal and external colleagues / services (e.g. Security, cleaning, engineers, contractors etc) including academic and professional services colleagues across the college and university.
Where you'll work
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MERCURY TRAINING SERVICES LTD
Your training course
Facilities services operative (level 2)
Your training plan
L2 Facilities Services Operative Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
English (grade C or above (4-9))
Mathematics (grade C or above (4-9))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Physical fitness
About this company
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You'll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Facilities Officer, Facilities Administration, Other related roles.